Pet Transport
At Speed Trust Logistics, we understand that moving a pet is a deeply personal experience. Whether you are relocating across the country or internationally, our specialized Pet Relocation team treats every animal with the same love and care you do. We combine Speed to minimize travel time and Trust to ensure their well-being at every mile.
Our Pet Travel Standards:Climate-Controlled Vehicles: Pets never travel in cargo holds or hot trucks. Our specialized vehicles are kept at a constant, comfortable temperature to ensure a stress-free environment.
IATA-Approved Crates: We provide or consult on high-quality, airline-approved travel crates that allow your pet to stand, turn, and lie down comfortably.
Professional Handlers: Our team includes certified animal handlers who understand animal behavior and can provide comfort, water, and exercise breaks during transit.
Veterinary Coordination: We handle the "Red Tape." From health certificates and vaccinations to microchip verification, we ensure your pet meets all legal requirements for their destination.
Constant Communication: Receive "Pet Updates" throughout the journey, including photos and videos of your pet during their comfort breaks, so you know they are happy and safe.
Our Pet Transport ProcessMoving a pet requires more than just a vehicle; it requires a plan.
Consultation: We discuss your pet’s specific needs (age, breed, medical history) and your timeline.
Documentation: Our experts review all import/export permits and health records to prevent delays.
Pre-Travel Check: A final wellness check is performed before the pet is securely placed in their climate-controlled environment.
The Journey: Pets are monitored constantly, with scheduled stops for hydration, feeding, and "bathroom" breaks.
Reunion: We deliver your pet directly to your new doorstep, ensuring a happy and healthy homecoming.
Why Choose Speed Trust for Your Pet?Door-to-Door Service: No stressful trips to the airport or noisy terminals. We pick up and drop off right at your home.
Emergency Protocols: Our drivers are trained in pet first aid and have a 24/7 network of emergency vets along every major route.
Tailored Care: Whether it’s a nervous cat, a senior dog, or an exotic bird, we customize the environment to suit their specific temperament.
Can I ship to a PO Box?
No. According to our terms, shipments cannot be delivered to PO boxes or postal codes without a physical street address. Deliveries are made to the Receiver’s address provided but not necessarily to a named individual personally.
What happens if the receiver refuses the delivery?
Does Speed Trust Logistics have the right to open my package?
Yes. To ensure safety and compliance with regulations, Speed Trust Logistics reserves the right to open and inspect any shipment without prior notice.
What items are considered "Unacceptable" for transport?
We cannot transport hazardous materials, illegal narcotics, firearms, or currency. Prohibited items also include:
human remains.
Bullion, precious metals, and stones.
Pornography or illegal drugs.
Any item we decide cannot be transported safely or legally.
How are my shipping charges calculated?
Charges are based on the higher of the actual weight or the volumetric weight. Please note that we may re-weigh or re-measure any shipment to confirm the final calculation.
What is the limit of your liability if my package is lost?
Our liability is strictly limited to direct loss only. For air transport, liability is limited to USD $20.00/kg (or $9.07/lb), and for road transport, it is USD $10.00/kg (or $4.54/lb), with a minimum of USD $100 per shipment. We do not cover loss of profits or indirect damages.
Is insurance included in the rate?
No, transit insurance is not automatically included. If our standard liability limits are insufficient for your cargo, you must arrange your own insurance or request it from us in writing prior to dispatch for an extra cost.
How long do I have to file a claim?
All claims must be submitted in writing within thirty (30) days from the date we accepted the shipment. Failure to do so releases Speed Trust Logistics from all liability.
Can I get a refund if I change my mind?
Before the flight: You can receive a full refund, minus administration and return fees.
After the flight: Once a shipment has flown or is in transit via air, refunds are no longer available.
Who handles customs duties and taxes?
Speed Trust Logistics may pay duties or taxes on your behalf to expedite clearance. However, the Shipper is ultimately responsible for reimbursing these costs, along with any fines or storage expenses incurred.
Do you ship live animals?
Yes! Unlike many standard couriers, Speed Trust Logistics offers specialized Pet Transport. Because family deserves the safest seat, we use climate-controlled vehicles and professional handlers. Please refer to our Pet Transport page for specific health and crate requirements.
