24/7 Hours Supports

Always Online. Always On Time. Always Here for You.

Logistics never stops, and neither do we. At Speed Trust Logistics, we know that peace of mind comes from knowing help is just a click or a call away, regardless of the time zone. Our dedicated support team is available 24 hours a day, 7 days a week, 365 days a year to ensure your supply chain remains seamless and your questions never go unanswered.

How We Support You Around the Clock:

Live Human Assistance: No endless loops of "robot" chat. When you have an urgent issue, you can speak directly to a logistics expert who has the authority to solve problems.

Global Coordination: Our support centers are strategically located across multiple time zones to provide "follow-the-sun" service for international shipments.

Proactive Crisis Management: If our tracking system detects a delay (weather, traffic, or port congestion), our 24/7 team is alerted immediately to begin re-routing your cargo before you even have to ask.

Emergency Booking: Need an urgent pickup at 2:00 AM? Our night-shift dispatchers are ready to mobilize our fleet the moment you call.

Multilingual Support: We speak the language of global trade, offering support in multiple languages to ensure clear communication with partners and clients worldwide.

Our Multi-Channel Support Network:

We meet you wherever you are. Choose the method that fits your schedule:

Phone SupportUrgent emergencies & live reroutingImmediateWhatsApp/SMSQuick status updates & photo proof< 5 MinutesLive Web ChatGeneral inquiries & quote assistance< 2 MinutesEmail SupportDocumentation & detailed billing queries< 2 Hours
Can I ship to a PO Box?

No. According to our terms, shipments cannot be delivered to PO boxes or postal codes without a physical street address. Deliveries are made to the Receiver’s address provided but not necessarily to a named individual personally.

 

If a delivery is refused or the receiver cannot be located, we will make reasonable efforts to return the shipment to you (the Shipper) at your expense. If a return is not possible, the shipment may be released or disposed of as per our policy.

Yes. To ensure safety and compliance with regulations, Speed Trust Logistics reserves the right to open and inspect any shipment without prior notice.

We cannot transport hazardous materials, illegal narcotics, firearms, or currency. Prohibited items also include:

  •  human remains.

  • Bullion, precious metals, and stones.

  • Pornography or illegal drugs.

  • Any item we decide cannot be transported safely or legally.

Charges are based on the higher of the actual weight or the volumetric weight. Please note that we may re-weigh or re-measure any shipment to confirm the final calculation.

Our liability is strictly limited to direct loss only. For air transport, liability is limited to USD $20.00/kg (or $9.07/lb), and for road transport, it is USD $10.00/kg (or $4.54/lb), with a minimum of USD $100 per shipment. We do not cover loss of profits or indirect damages.

No, transit insurance is not automatically included. If our standard liability limits are insufficient for your cargo, you must arrange your own insurance or request it from us in writing prior to dispatch for an extra cost.

All claims must be submitted in writing within thirty (30) days from the date we accepted the shipment. Failure to do so releases Speed Trust Logistics from all liability.

  • Before the flight: You can receive a full refund, minus administration and return fees.

  • After the flight: Once a shipment has flown or is in transit via air, refunds are no longer available.

Speed Trust Logistics may pay duties or taxes on your behalf to expedite clearance. However, the Shipper is ultimately responsible for reimbursing these costs, along with any fines or storage expenses incurred.

Yes! Unlike many standard couriers, Speed Trust Logistics offers specialized Pet Transport. Because family deserves the safest seat, we use climate-controlled vehicles and professional handlers. Please refer to our Pet Transport page for specific health and crate requirements.