Can I ship to a PO Box?
No. According to our terms, shipments cannot be delivered to PO boxes or postal codes without a physical street address. Deliveries are made to the Receiver’s address provided but not necessarily to a named individual personally.
What happens if the receiver refuses the delivery?
Does Speed Trust Logistics have the right to open my package?
Yes. To ensure safety and compliance with regulations, Speed Trust Logistics reserves the right to open and inspect any shipment without prior notice.
What items are considered "Unacceptable" for transport?
We cannot transport hazardous materials, illegal narcotics, firearms, or currency. Prohibited items also include:
human remains.
Bullion, precious metals, and stones.
Pornography or illegal drugs.
Any item we decide cannot be transported safely or legally.
How are my shipping charges calculated?
Charges are based on the higher of the actual weight or the volumetric weight. Please note that we may re-weigh or re-measure any shipment to confirm the final calculation.
What is the limit of your liability if my package is lost?
Our liability is strictly limited to direct loss only. For air transport, liability is limited to USD $20.00/kg (or $9.07/lb), and for road transport, it is USD $10.00/kg (or $4.54/lb), with a minimum of USD $100 per shipment. We do not cover loss of profits or indirect damages.
Is insurance included in the rate?
No, transit insurance is not automatically included. If our standard liability limits are insufficient for your cargo, you must arrange your own insurance or request it from us in writing prior to dispatch for an extra cost.
How long do I have to file a claim?
All claims must be submitted in writing within thirty (30) days from the date we accepted the shipment. Failure to do so releases Speed Trust Logistics from all liability.
Can I get a refund if I change my mind?
Before the flight: You can receive a full refund, minus administration and return fees.
After the flight: Once a shipment has flown or is in transit via air, refunds are no longer available.
Who handles customs duties and taxes?
Speed Trust Logistics may pay duties or taxes on your behalf to expedite clearance. However, the Shipper is ultimately responsible for reimbursing these costs, along with any fines or storage expenses incurred.
Do you ship live animals?
Yes! Unlike many standard couriers, Speed Trust Logistics offers specialized Pet Transport. Because family deserves the safest seat, we use climate-controlled vehicles and professional handlers. Please refer to our Pet Transport page for specific health and crate requirements.
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